fuzzyBIT Social Enhancement package connects the website with various social networking sites. Business owners, managers and employees who are customer service oriented will find a positive impact by integrating with social networking sites. Facebook, Twitter and LinkedIn are three very popular vehicles for connecting with people and continued engagement will ensure rewarding customer service. Word-of-mouth was a well known form of communication that until recently was not harnessed by any medium. Online social networking and the web in general has effectively harnessed the impact that word-of-mouth enjoys.